Frequently Asked Questions

We are a comprehensive resource dedicated to simplifying the process of obtaining free or discounted technology through government programs like Lifeline and the Affordable Connectivity Program (ACP). Our goal is to connect eligible Americans with the providers that serve their area.

No, we are not a .gov website. We are a private informational service. However, the programs we discuss (Lifeline, ACP) are federally funded by the US government and managed by the Universal Service Administrative Company (USAC). We help guide you to these official sources.

We save you time by aggregating scattered information. Instead of visiting dozens of provider websites to check coverage or requirements, you can use our Program Finder, read our guides, and find direct application links all in one place.

Generally, you qualify if your household income is at or below 135% (Lifeline) or 200% (ACP) of the Federal Poverty Guidelines. You also automatically qualify if you participate in government benefit programs like SNAP (Food Stamps), Medicaid, SSI, Federal Public Housing Assistance, or Veterans Pension and Survivors Benefit.

Yes! If you are already enrolled in Lifeline, you typically automatically qualify for the Affordable Connectivity Program (ACP) without needing to resubmit proof documents. This is often the fastest way to get approved for a device.

If you are not qualifying through a benefit program like SNAP, you will need to prove your income. This usually involves providing 3 consecutive months of pay stubs or the previous year's tax return. See our Required Documents page for more details.

The best way is to apply directly through a participating provider. Visit our Providers page, choose a company that serves your state, and click their "Apply Now" button. They will guide you through the National Verifier process.

The National Verifier can sometimes approve you instantly if your information matches valid government databases. If manual review is needed (e.g., uploading document photos), it typically takes 20-30 minutes, but can take up to a few days in rare cases.

The specific device makes and models vary by provider and availability. You will generally receive a basic, functional laptop, tablet, or Chromebook suitable for schoolwork, job searching, and basic browsing. Common brands include Dell, Lenovo, or generic Android tablets. Don't expect a high-end gaming computer.

There are many, including Q Link Wireless, StandUp Wireless, AirTalk Wireless, and more. Use our Coverage Map to see who is available in your specific state.

When you apply, you submit your information to the National Verifier (USAC), which is a secure government system. Legitimate providers must follow strict FCC privacy rules. Never give your social security number to a website that is not an official provider or the National Verifier.