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Guide to Required Documents

Applying is easier when you're prepared. You will need to show proof of who you are, where you live, and how you qualify. Browse the checklists below to get organized.

1. Identity Proof

You must verify your date of birth and full legal name. Common acceptable IDs include:

  • Valid Driver's License
  • U.S. Passport
  • Birth Certificate
  • Government/State ID

2. Address Verification

The government needs to know your primary residence. P.O. Boxes are generally not accepted for service addresses.

  • Current Utility Bill
  • Lease or Mortgage Statement
  • Valid Driver's License (if address matches)

3. Eligibility Proof

Show that you meet the income or program participation rules.

  • Benefit Award Letter (SNAP, Medicaid, etc.)
  • Prior Year's Tax Return
  • Pay stubs (usually 3 consecutive months)

Tips for a Smooth Approval

Thousands of applications get rejected due to simple errors. Follow these best practices to ensure your paperwork is accepted the first time.

Clear Photos Only

Do not submit blurry images. Ensure all text is readable and the four corners of the document are visible.

Check Dates

Expired IDs are instantly rejected. Benefit letters typically must be continuously valid or dated within the last 12 months.

Name Matching

The name on your application must exactly match the name on your identity and eligibility documents.

Make sure your file size is under 10MB per document.

Common Questions About Documents

Can I use a P.O. Box as my address?
Generally, no. The program rules require a physical service address where the connection will be used. You can, however, often use a P.O. Box as a mailing address if it is distinct from your physical address on the application.
What if I lost my Social Security Card?
While the last 4 digits of your SSN are typically required for verification, you usually do not need to upload the physical card itself unless the system cannot verify your identity automatically. Other official tax documents (like a W-2) displaying your SSN can sometimes be used as a substitute.
My benefit letter doesn't have an expiration date.
If your award letter (e.g., for SNAP or SSI) does not show an expiration date, simply ensure the "Run Date" or "Issue Date" is clearly visible and is within the last 12 months.
Can I submit screenshots?
Screenshots from official portals (like your state's SNAP online account) are often accepted, provided they clearly show the URL, your name, the program name, and current dates. Cropped mobile screenshots that cut off key info will be rejected.
How do I verify income with no pay stubs?
If you are self-employed or lack pay stubs, you can submit the previous year's state, federal, or tribal tax return. In some cases, an official statement of benefits from Social Security or Unemployment can also serve as income proof.

Got Your Papers Ready?

Once you have your files scanned or photographed, you are ready to start the application process.

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